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Top Gun Technician Excellence: Beyond Diagnostics
Wednesday, October 21, 2026 to Thursday, October 22, 2026
Category: BDR Trainings

Top Gun Technician Excellence: Beyond Diagnostics

BDR’s Top Gun Technician Excellence: Beyond Diagnostics provides service technicians with the soft tools to perform their jobs better. 

Through a series of breakouts, technicians will develop improved customer communication skills and learn how to drive customer satisfaction, sales leads, and referrals through a defined service delivery procedure. This process will help technicians reduce callbacks, improve revenue generation, and increase job satisfaction while increasing their overall value to the company. 

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Things You Will Learn

1. How to develop a client service mentality throughout the service call process.

2. Best practices for presenting repair and accessory options during a service call.

3. Key interaction and communication skills to use when working with customers.

4. The process of referral generation and how to maximize reviews during a call.

5. The financial dynamics of a service department.